You simply send us an email with clear instructions on the content you want to change on your website and we get straight to work and let you know when it’s done – usually by the next business day.
Changes include any text or image change that will take us 30 minutes or less. This typically covers things like updating an event page, adding a testimonials section or editing your menu items.
These tasks do not cover advanced or custom features like an online shop or membership section. They also don’t cover graphic design tasks.
The whole purpose of our care plans is preventative care, so we work hard to prevent anything from happening.
However, in the case something does happen and your website needs emergency care, we will be there right by its side communicating with the web hosting company on your behalf.
We cannot promise your website will not be hacked but can promise we will do everything in our power to prevent it, as well as assist in the restoration and cleanup of the website with one of our backups.
If you have a task that is beyond what is included in your plan, we’ll need you to fill in a separate project brief so we can be clear on what you need and create a separate quote.
However, many times we will evaluate requests that exceed your plan on a case by case basis, and with approval, work past the time and bill for time exceeded at the support rate listed on your plan.
You sure can although we prefer to use our recommended providers, we’ll review your web hosting and talk to your hosting company to make sure it will fit your needs.
If you prefer to move your website to our Premium Web Hosting, we offer migration for a one-off fee starting at $200
Your Credit Card or PayPal account will be charged automatically at the start of each month.
Once payment is complete we send you a tax invoice PDF directly to your email.
We are all about building a valuable relationship with you and your website, so we would hate to see you go but we know financial needs weigh on many decisions and don’t want to lock anyone in.
Request a cancellation via email to [email protected]
, and we will immediately stop the next payment.